Policy for Royaloak Furniture

Warranty Policy for Mattress

Royaloak Mattresses are warrantied against manufacturing defects for five years from the date of purchase.

Warranty conditions:

1. The warranty is valid only on purchases made from an authorized Royaloak store,  or www.royaloakuae.ae
2. The warranty covers only failures caused by manufacturing defects.
3. The warranty is limited to sagging of the mattress core
4. Warranty does not cover any Sagging of less than 1.5” upon 6” thick mattresses and 2” for more than 6” thick mattresses.

   

5. The warranty does not cover normal wear and tear of the fabric and stitches owing to regular use.
6. The warranty does not cover personal preferences for comfort level or firmness.
7. Any damage caused by improper bed size, uneven surfaces, damage by sharp objects or poor bed design is not covered.
8. Warranty will not cover the damage in case of ironing on the mattresses.
9. Warranty will not cover liquid spillage and stains.
10. Opening of stitches and quilts will not be covered under warranty reported after 10 days of the delivery.
11. Loose quilt will not be covered under warranty reported after 15 days of the delivery.
12. Size variations (up to 1 inch) is normal for the length, width, & thickness of the mattresses from the specified sizes. Your mattress has been packed for transit safety. It may take 3-4 days to settle after unpacking.
13. The warranty does not cover odor, moisture, or liquid damage caused by environmental factors.
14. Damage caused by the users, insects, rodents, or natural calamities is not covered under warranty.
15. The warranty is valid only for proper use of the mattress.
16. Our warranty policy will not be acceptable if the product is relocated from its original delivery location. Relocating your product to a new address effectively ends the warranty period.
17. The warranty on our products will be considered null and void if any installation, assembly or repair has been carried out by any unauthorized parties.
18. Mattresses kept in unhygienic or unsanitary conditions may damage the product and invalidate the warranty. For health and safety reasons of employees, Royaloak may refuse to inspect such mattresses and deny the warranty claim.
19. The final decision of the warranty will be made by Royaloak.
20. Disputes are subject to UAE jurisdiction only.

Warranty Claim Instructions:

If you encounter any issues with your Royaloak product, please refer to the warranty policy on the Royaloak website.

In the event of a product failure, we're ready to assist you with your warranty claim. Contact our customer support team on +97175013881.

To expedite the process, please provide pictures and videos of the entire mattress surface for any noticeable defects. Failure to submit pictures may delay technical support visits and warranty claim processes.

Valid proof of purchase is necessary to claim the warranty. Royaloak reserves the right to reject any claim under this warranty policy.

FAQs for Mattresses:

1. What types of mattresses does Royaloak offer?

Royaloak offers pocket spring, bonnell spring, memory foam, latex, and gel mattresses.

2. What factors should I consider when choosing a mattress?

Comfort, size, good sleep, materials, budget, and warranty.

3. Do all Royaloak mattresses offer the same comfort?

No, all mattresses offer different levels of comfort on the basis of zones. Royaloak provides mono zone, three zone and five zone mattresses. Hence, referring to the product specifications is required.

4. What is mattress zoning?

Mattress zoning is a design technique that involves dividing the mattress into different sections or zones, each with varying levels of firmness or support to provide utmost comfort.

5. How Does Mattress Zoning Work?

Zoning is typically achieved through the use of different materials or densities within the mattress layers. For example:

Softer zones: These zones are designed to contour to your shoulders and hips, providing pressure relief and reducing pain.

Firmer zones: These zones offer more support for your head, lower back, and core, helping to maintain proper spinal alignment.

6. What are the types of mattress zoning?

There are several different types of mattress zoning:

5-zone mattresses: These mattresses have five distinct zones, providing targeted support for your head, shoulders, lower back, hips, and legs.

3-zone mattresses: These mattresses have three zones: a softer zone for your shoulders and hips, a medium zone for your lower back, and a firmer zone for your head and legs.

7. What types of Mattress zonings are available at Royalaok?

Mattress zonings available at Royaloak are- mono zone, three zone- Ortho Eco Relax, five zone- Luxe mattress.

8. Which Is the Best Mattress For Relieving Back Pain?

A medium firm or firm mattress is ideal for relieving back pain provided you are a back or stomach sleeper. For people sleeping on their sides, choose a memory foam mattress to provide cradling to your body to help with your back pain

9. How do I care for a Royaloak mattress?

Rotate regularly, use a protector, avoid moisture, vacuum often. A mattress should never be allowed to get too wet. The bedding should be cleaned at regular intervals. Mattresses can be vacuumed or dusted thoroughly. Spot-cleaning can be done with a mild soapy solution. If wet, dry a mattress under the fan and not in direct sunlight

10. What is Royaloak's warranty policy on mattress?

Royaloak offers a 5 year warranty period on all our mattresses.

11. Can I try a mattress before purchasing?

One can visit any Royaloak store and experience its feel.

12. Does Royaloak offer delivery?

Yes

13. What is the difference between innerspring and memory foam mattresses?

Spring mattresses offer bounce, while memory foam contours to your body.

14. Are Royaloak mattresses hypoallergenic?

No

15. What is the recommended firmness level for back sleepers?

Medium-firm.

16. How often should I replace my mattress?

Every 7-10 years. Variables like the build quality of the mattress, the material used, usage, weight, and sleeping patterns of sleepers can all influence the longevity of a mattress.

17. Can I use a mattress topper with a Royaloak mattress?

Yes

18. Can I finance a Royaloak mattress?

Easy EMI options are available through many platforms.

19. What is the best mattress for side sleepers?

Soft or medium-soft.

20. Can I get a discount on a Royaloak mattress?

Avail discounts and offers on the Royaloak website and retail stores now!

1. Order Confirmation & Processing

• Once your Online order is placed and confirmed, you will receive an order confirmation email with the order ID details. Also available under My Account section in your profile.
• Order processing typically begins within 24-48 hours of order confirmation.

2. Delivery Area & Charges

• We deliver to select emirates of UAE. please refer to the same under check area servicability option on product detail page
• Delivery charges may apply based on your location and the size/weight of your order.
• Specific delivery charges will be calculated and displayed during the checkout process for select locations, also other locations additional charges might be applicable, pls reach out to Customer care on +97175013881 or online team for the same.
• Free shipping may be offered on select orders or during promotional periods to select locations only.

3. Delivery Timeframes

• Estimated delivery times will be provided during the checkout process. And also on product pages through the check servicability option
• These are estimates and may vary due to unforeseen circumstances such as weather conditions, traffic delays, or logistical challenges.
• We will make every effort to deliver your order within the stipulated timeframe.
• For remote locations, delivery may take longer than usual.

4. Delivery Partners

• We utilize a network of trusted delivery partners, including reputable courier services and local transportation companies.
• The specific delivery partner may vary depending on your location and the nature of your order.

5. Delivery Appointments

• For larger items or those requiring special handling, you may be contacted to schedule a convenient delivery appointment.
• Please ensure someone is available at the designated delivery address to receive the order.

6. Order Tracking

• You will be provided with a tracking number (if applicable) so you can monitor the progress of your delivery.

7. Delivery Acceptance

• Upon delivery, please inspect the packaging for any signs of damage.
• If any damage is observed, please notify the delivery person with relevant photographs and contact us immediately.
• In case packaging is tampered, pls notify the same to the delivery agent.
• Sign the delivery receipt only after inspecting the order for any damage.

8. Contact Us

• If you have any questions regarding your delivery, please contact our customer service team at +97175013881 or email us at customersupport@royaloakuae.ae

10. Disclaimer

• We reserve the right to modify this delivery policy at any time without prior notice.
• The most up-to-date version of this policy will always be available on Royaloak website.
• All disputes valid only at UAE Jurisdiction.

Cancellation and Returns Policy for Royaloak Furniture

Cancelling an Order:

At Royaloak Furniture, we strive to offer you a seamless shopping experience. Please take note of our cancellation policy regarding furniture orders:

Cancellation:

To cancel your order, please contact our customer care team at +97175013881 or email us at customersupport@royaloakuae.ae. Kindly note that once an order is placed and the invoice is generated, cancellation is subject to approval, and our team will communicate the next steps via your registered contact details.

Cancellation Conditions:

If invoicing has occurred but the order has not been shipped, you may still cancel it. However, approval for cancellation is at the discretion of Royaloak

Once the order is shipped, cancellations are not permitted. In exceptional cases, subject to approval, a cancellation fee of 25% from the total order amount/item amount may apply. Installed products fall under warranty and cannot be cancelled.

Exceptions:

Damaged products before shipping will be addressed by our customer care team for potential replacements or wait times.

Notification:

You will receive a text confirming the cancellation of your order, including details of any applicable refunds on your Royaloak website.

By shopping with us, you agree to abide by this cancellation policy. We appreciate your cooperation and understanding as we aim to provide the best service possible.

Refund/Exchange:

Eligible refunds will be issued to your original payment method and will be processed within 10 to 45 days depends on the issuing bank of the card, or you may opt for a replacement item

At Royaloak, we aim to make your shopping experience seamless. For assistance, contact our customer support team.

Eligibility for Return or Replacement:

Faulty products are eligible for return. for eg recliner motor non functioning, any charging point not functioning etc

Discrepancies between the delivered product and its description may qualify for replacement. for eg wrong color, wrong size etc

Non-operational items will be replaced. (Applicable to items with batteries or those requiring electrical sources (such as appliances, clocks, lights, or bulbs), only replacements will be offered.)

Items NOT Eligible for Return or Replacement:

Damage claims must be made upon delivery or assembly.

Royaloak is not liable for damage post-delivery due to relocation.

Evaluate and Pick-Up:

Our team will evaluate return requests and schedule a technician visit if necessary. Ensure you retain the original packaging and accessories for successful pick-up.

At Royaloak, we believe in making your shopping experience seamless and enjoyable. If you have any questions or need assistance, our customer support team is ready to help.

Contact us at +97175013881 or email at customersupport@royaloakuae.ae.

Thank you for choosing us for your furniture and home décor needs!